Fully licensed and insured movers, creating a reputation

for quality work and customer focused experiences

We are here to help YOU!

We understand that moving can be a stressful and confusing process, but it doesn't have to be. We have created a list of our most frequently asked questions below. If you can't find the answer to your question in the list below, feel free to send us a message

Frequently Asked Questions

What services do you provide?

We offer local and long distance moving, storage, packing, furniture delivery, in-home rearranging, and furniture repair. Visit our Services page for descriptions of all our services.

Will you provide a truck, or do I need to rent one?

We provide a 26’ truck. For smaller moves, ask about smaller trucks.

Do I need to disassemble furniture in preparation for my move?

No, we will take care of that for you! However, please be mindful that this may add time to your estimate.

Will you reassemble furniture at my new home?

Yes, we will reassemble furniture and place it in its designated area at your new home. You won't have to worry about a thing.

Do I need to remove clothes and other items from drawers?

Yes, for the safety of our crew, we ask that all drawers be emptied prior to your move. This makes furniture lighter and easier to move.

Do you provide boxes?

Yes! And when you move with us, you can purchase them at a discount.

Can I hire you to help unload or load only?

Yes. We are happy to help load or unload a truck or pod.

How far in advance should I book your services?

A week's notice is preferable, but we ask for at least 72 hours. This allows you to cancel within 48 hours if needed. We charge a 5% upcharge for services booked within 48 hours.

My question isn't answered here. How can I get more information?

We want you to have complete confidence in choosing Out the Box. If you have further questions, please call us at (502) 210-6000 or send an email to

What do I do if something is damaged during the move?

Please call us no longer than 90 days, after your move was completed. Unless extra coverage was purchased, your item will be covered, according to the KY law, at 60 cents per pound/per article. The liability coverage is per pound, not based on the value of your items there will be no exceptions.